Culture does impact bottom line! Here in Florida our previously known Kash N Karry stores aka Sweet Bay are changing to Winn Dixie.
I waited until mid week to visit the one near us. so, no one to greet me...a table with the WD rewards cards...but no one...and it was 25 minutes before someone said hello...with eye contact and then asked me if I needed help finding things...There were plenty of people but it was Andrew who said hello.
Saw the manager who made a point later on to say hello in front of people...the same manager who told me when it was SweetBay..."that we don't do that welcome to the neighbor thing anymore"...as he wanted away..."not sure why"....oh, and I had to find him to ask him for a package for our new pastor who was moving to the area.
The expectation is a clean store, reasonable value, reasonable prices but the people make the experience....the 17 people who had chances to say hello to me...to the new WD store.
Culture ...engaged employees.....who want to be involved with the people releasing their money....
It isn't the sign, the new carts, or the computer system....it is the people....
What a waste of money for I predict there will be many of these store closed after this new, improved...
Give me a smiling employee who wants to help me and I'll take an old wobbly wheeled cart with an old name on it...
